Source: The Australian
IT'S happened to everyone. Closing a document the split second before you press save, or opening a printer to find a rat's nest of paper jamming the machine.
A new survey has revealed Australian office workers waste an average of two weeks a year, or 71 million hours, dealing with IT issues, at a whopping $1 billion cost to businesses.
The study, conducted by electronics retailer Dick Smith, shows nearly one quarter of respondents in businesses around Australia have spent a whole day trying to solve IT problems, with around one in five late for a meeting because of an IT issue.
Dick Smith's office merchandise manager Greg Hirsch said people are placing more demands on their technology as they use it for both work and personal reasons.
"There is also a lack of understanding on how best use technological devices," he said.
"For example, many people put pressure on their hardware to store data, when a more efficient'cloud' storage system will get better results and prevent computer crashes and delays."
Small business owner Adrian Raftery said the results were "insane" and show some office managers are misguided when it comes to increasing staff productivity.
"We have all these management tools saying stop office gossip, don't have Facebook, Twitter, no personal phone calls and they've got two extra weeks of productivity they're missing out on," he said.
"Not to mention stress levels. There's all that frustration out there as well. There have been days I've wanted to kick the office stuff in the backside."
The solution could be simple, with nine in ten office workers saying new technology would save time. However their bosses seemed unlikely to agree, with half of workers claiming their boss was too stingy to invest in new equipment.
What do you do when you find a printer jam at work? Try and fix it or back away slowly? Tell us in the comments below.
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